Refund Policy

30-Day Money-Back Guarantee

We want you to love your song. Before you're ever asked to pay, you get a free preview of your song, generated just for you. If, after unlocking and paying for your full song, you're not happy with it, you may request a full refund within 30 days of your original payment date by emailing hi@storysongfy.com with your order details.

Because you hear a preview of your actual song before paying, we ask that refund requests be made in good faith. We reserve the right to decline requests that we determine, in our sole discretion, to be abusive or made solely to receive songs for free.

Errors or Corrections

If there is any error in your song (wrong name, incorrect quiz data, etc.), please contact us at hi@storysongfy.com within 48 hours of delivery. We will make small corrections to fix any errors at no additional charge. Refunds are not typically issued in these situations, since we're able to correct the issue directly.

Add-Ons

Add-ons such as the lyrics PDF are non-refundable once delivered, except where covered by the 30-day guarantee above.

Membership Renewal Charges

Monthly membership renewal charges are governed by our Subscription & Cancellation Policy. Cancelling your membership stops future charges but does not, on its own, refund a renewal already billed; the 30-day guarantee above still applies to any individual charge within its window.

Revisions and Small Changes

To ensure your satisfaction, we offer the following revision policy:

• One round of small edits for corrections, which must be requested within 14 days of your song's delivery date. Eligible corrections include correcting names or details from your quiz, and minor adjustments to lyrics or phrasing.
• Major changes, such as substantial style or melody changes or a full rewrite, may incur an additional fee, which we will always communicate to you before any work begins.

Revision requests must be submitted to hi@storysongfy.com within the 14-day period. Requests made after this period may be declined or subject to additional charges at our sole discretion.

Errors and Technical Issues

If there are technical problems preventing you from accessing your song, contact us at hi@storysongfy.com. We will correct the issue or provide a replacement file at no additional charge.

How Refunds Are Issued

Any approved refund will be issued to your original payment method; processing times vary by your bank or card provider. If you believe a charge is incorrect, please contact us first at hi@storysongfy.com so we can help resolve it — initiating a chargeback without contacting us first may delay resolution.